Privacy policy

At Hof van Kalenberg, we do everything possible to protect the privacy of our customers. We understand your concerns about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The following notice describes our privacy policy.

Collection and use of information
Hof van Kalenberg is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways that differ from what is disclosed in this statement. This website collects information from our users in several places.

Information We Collect from Every Visitor
We collect anonymous cookie information about the site pages and items you view. This information is not used with personally identifiable information (such as the name and address you provide us when placing an order), but rather as aggregated information (group information) that helps us learn more about how people use and respond to our site. We store information about the items you add to your shopping cart so that your selections for your shopping cart are not lost between visits, but we do not know who placed the items in the shopping cart unless you place an order.

We use Google Analytics to better understand the needs of our users and to optimize this service and experience. Google Analytics is a technology service that helps us better understand the experience of our users (e.g., how much time they spend on which pages, which links they click on, what users like and dislike, etc.), enabling us to build and maintain our service with user feedback. Google Analytics uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes the IP address of a device (processed during your session and stored in an unidentified form), screen size of the device, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile. Google Analytics is contractually prohibited from selling any of the data collected on our behalf.

Personal Information You Provide
When you place an order, we require your name, phone number, email address, and postal address so that we can process your order, contact you regarding the order, and send you relevant information. We maintain a record of this information and the items you purchase. This enables us to process and fulfill your orders and return requests and to send you relevant information.

E-mail
When you visit our website or send us an email, you agree to receive electronic messages from us. We will communicate with you via email. You consent that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Information Sharing
We do not trade or share the email addresses of our customers with third parties for marketing or promotional purposes. However, we may need to share information about your individual orders on a confidential basis as necessary to obtain approval for charging your credit card, to verify your address, and to deliver your orders. We disclose account and other personal information when we believe disclosure is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Hof van Kalenberg, www.hofvankalenberg.be, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you against price increases associated with uncollected debts.

Changes
Please visit this privacy policy regularly, as our company may change, and we will update this policy to reflect these changes. By visiting our site, you agree that we may collect and use information as stated in our Privacy Policy. If we change our privacy policy, we will publish the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Hof van Kalenberg reserves the right to make changes to the site and its content, including prices, descriptions, and inventory, without notice to a registered or unregistered user or customer.